Privacy Policy

1 - Introduction

The inspiration Group is committed to data security and the fair and transparent processing of personal data. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.
For simplicity throughout this notice, ‘we’ and ‘us’ means the Inspiration Group Limited.

2 - Who are we?

For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), The Inspiration Group Ltd. is the ‘controller’ of personal data. Our registered office is Unit 7 Swan Court, Forder Way, Cygnet Park, Hampton, Peterborough, PE7 8GX. Registered in England, Registration Number 6665297


3 - What personal data do we collect?

Information you provide to us

  • If you are a learner and sign up for an ILM or City & Guilds certificated programme, the data required by City & Guilds to register you as a learner; your name, gender and date of birth.
  • Copies of documents you provide to prove your age or identity where the law requires this or where this is required by City & Guilds to update, correct or change information we have supplied. (including your passport and / or driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.
  • Copies of assignments submitted for assessment as part of the Springboard programme.
  • In some cases, we may collect certain sensitive personal data from you such as, information about your racial or ethnic origin, physical or mental health, to enable us to carry our quality assurance processes, reasonable adjustments, investigations, complaints and appeals. However, we will only do so on the basis of your explicit consent.
  • If you are an associate, tutor or assessor we collect data regarding your personal work history and qualifications

Information we collect about you

  • Details of your attendance at workshops. This includes only the dates and your name.
  • ENR number (enrolment number) generated as part of the City & Guilds registration procedure

Information we receive from other sources

We may also receive information about you from your employer when they contract us to provide services.



4 - When do we collect your personal data?

We may collect and process personal data if you correspond with us by phone, e-mail or in writing. 
We collect the personal data of learners who register for an ILM or City & Guilds certificate using Launchcloud, a secure web application. The application is fully secure and protected and all data collected is held on secure servers in Dublin, is fully encrypted and cannot be accessed until it is received back in the reports area of the application which can only be accessed using a password. 
We may also collect some personal data when sending out evaluation surveys. This is also done using Launchcloud.


5 - How do we use your personal data?

When we ask you to supply us with personal data, we will make it clear whether the personal data we are asking for must be supplied so that we can provide the services to you, or whether the supply of any personal data we ask for is optional.
Contract performance: we may use your personal data to fulfil a contract, or take steps linked to a contract:

  • provide you with services for which you or your employer have engaged us;
  • communicate with you directly in relation to the provision of the contracted services;
  • undertake administration in relation to services for which you have been registered; provide you with a certificate or other record of learning;
  • contacting you directly in relation to our quality assurance processes, investigations, appeals, and complaints;
  • assess and provide reasonable adjustments in relation to your learning or assessment where requested.

Legitimate interests: where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests are:

  • improving the quality of experience with our services, including evaluation surveys;

Consent: where you have given your express consent, we may use your personal data to:

  • Ensure fairness of assessment and in relation to our quality assurance processes

Where required by law: We may also process your personal data if required by law, including to respond to requests by government or law enforcement authorities, or for the prevention of crime or fraud.
NOTE: you have the right to object to the processing of your personal data on the basis of legitimate interests as set out below, under the heading Your rights


6 - Who do we share your personal data with?

We may share your personal data with relevant, trusted third parties, where necessary, in relation to your learning, assessment, or certification, including:

  • The City & Guilds Group, to provide certification
  • The Institute of Leadership & Management (ILM) to enable ILM to offer you student membership in relation to leadership and management.
  • legal and other professional advisers, consultants, and professional experts;
  • service providers contracted to us in connection with the provision of learning, assessment, and training such as markers, moderators, assessors and tutors.

If you are an associate tutor, assessor, marker or administrator for any of our ILM or City & Guilds programmes, we will share personal data with City & Guilds as part of their approval and quality assurance processes.
We will ensure there is a contract in place with such third parties which include obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.
We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.
We may also share personal data with law enforcement or other authorities if required by applicable law.


7 - How long will we keep your personal data?

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected.
We will retain personal data relating to your learning, assessment, and certification for a period of 7 years to enable us to provide information about your learning or request a replacement certificate.
We will retain personal data relating to our quality assurance processes, appeals, or investigations for a period of 7 years to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.
At the end of the retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.


8 - Where do we store your personal data and how is it protected?

We take reasonable steps to protect your personal data from loss or destruction including:
Cloud storage backups. Using only end-to-end encrypted cloud storage provided by (2048-bit RSA, SSL/TLS encryption) that also uses two-factor authentication to ensure safety
Local storage. Password protected and encrypted local storage in our office.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


9 - Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to Access

You have the right to request a copy of the personal data that we hold about you by completing the online form here. Alternatively, you can contact us by email or at the postal address given at the end of this notice.
We will respond within 1 month of receiving your request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information, or if there is no basis for your request, or if it is excessive.

Right to rectification

We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes so that we can keep your personal data up-to-date.

Right to erasure

You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please use the online form here or contact us by email or at the postal address given at the end of this notice.

Right to object

In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests, and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us by email or at the postal address given at the end of this notice.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have queried the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us by email or at the postal address given at the end of this notice.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request make such request, please contact us by email or at the postal address given at the end of this notice.
Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception, we will explain this to you in our response.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.


10 - Contact

If you have any queries about this privacy notice, the way in which the Inspiration Group Ltd. processes personal data, or about exercising any of your rights, you can contact us by email at [email protected] or write to the Inspiration Group, 28 Stretham Way, Bourne, Lincs PE10 9DE


11 - Complaints

If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint with the applicable supervisory authority or seek a remedy through the courts. Please visit for more information on how to report a concern to the UK Information Commissioner’s Office.


12 - Changes to our Policy

Any changes we may make to our Policy in the future will be posted on our website, where appropriate, notified to you by e-mail.