By combining modern theory with a lively and interactive delivery style, we provide learning and development solutions that are both practical and inspirational.

We focus on learning that reflects authentic business situations, allowing participants to acquire skills they can apply directly to their work and your business.

And, we provide fresh and effective ideas that help delegates change attitudes and modify behaviours to have a positive effect on the success of your organisation.

In short we help organisations get the best out of their most important resource ... PEOPLE!

Our Approach

We are aiming for a long-term relationship. That is why we will take our time to get things right.
Here is our five-step approach to making sure Your Success is Our Success:

Step 1 - Establish your requirements

We are always telling our audiences the importance of establishing clear objectives, so that’s where we begin. We’ll spend as much time as necessary to get a really clear understanding of the results you want to achieve.

Step 2 - Propose the solution

Between us, we have plenty of sound, practical experience to draw on. So we’ll only offer solutions that are based in practical, proven theory and technique and offer the very best value.

Within 14 days we will provide you with a proposal outlining the options that we consider appropriate for your specific needs. Typically, our proposal will include:

  • Our understanding of your needs (and the context in which they exist)
  • Details of the options we’ve designed to meet those needs
  • How we’ll measure success
  • How your organisation will benefit
  • The costs of each option


Step 3 - Deliver the solution

Our learning solutions reflect authentic business situations, allowing participants to acquire practical skills that apply to their work and your business. They are also fun and interactive, no matter how dry the subject matter.

  • Individual training workshops
  • Development programmes consisting of several workshops
  • Action learning sets
  • Coaching for performance improvement
  • Learning needs analysis
  • 360-degree feedback
  • Facilitation


Step 4 - Support and follow up

The classroom is only the beginning; transferring the skills learned to the workplace is by far the biggest challenge individuals and organisations face.

We will work with you to design follow-up activities and projects that reinforce learning and change behaviour patterns. These include:

  • Post workshop activity briefs
  • Personal development plans
  • Follow up coaching sessions for individuals by the tutor
  • Training for managers and supervisors in briefing, debriefing, evaluating and supporting learning activities


Step 5 - Evaluate the Results

To measure the real impact of change and true value of your investment, we can offer a range of benefits realisation assessment. This might include:

  • Training evaluation questionnaires
  • Self-assessment tools
  • Post activity test papers
  • ‘Mystery shopper’ analysis
  • 6-month implementation assessments
  • ILM endorsed accreditation of courses


The Team


Ruth Newnham

Ruth is the driving force behind the inspiration group, working closely with clients to ensure delivery runs smoothly and that results always exceed our client’s expectations. More

View Ruth Newnham's profile


Angela Pinnington

Senior Learning and Development professional with International experience. Executive team member with track record in getting results through the design and delivery of strategy, project management, business improvement and people development projects. Specialist in the provision of appropriate, cost effective training, coaching and facilitation More

View Angela Pinnington's profile


Liz Fletcher

Liz is passionate about developing people to their full potential by providing learning and development solutions for both individual and organisational needs. With over ten years experience in Learning and Development including working for a FTSE 100 Liz is experienced at designing, delivering and assessing Leadership and Management development programmes. More


Nick Battley

Nicks main focus has always been people development as he truly believes they are the key for any business to be successful. With more than 35 years of experience in retail management, he is able to provide learning and development solutions based on sound operational knowledge as well as the theory that supports them.

He is passionate about developing capable managers and confident leaders and encouraging teams to deliver the very best customer service experience possible. And all this delivered with passion and a good dash of humour! More

If I have to say in one word ‘STUPENDOUS’